Foundations of IT service management[ e-boek]

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade.

A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams

The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3

Succinct guide to the complete ITIL V3 Lifecycle process

Available in many languages

Endorsed by APMG - the Official Exam Accreditor of OGC